> ## Documentation Index
> Fetch the complete documentation index at: https://developers.chatwoot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get first response time distribution by channel

> Get the distribution of first response times grouped by channel type.
Returns conversation counts in different time buckets (0-1h, 1-4h, 4-8h, 8-24h, 24h+) for each channel type.

**Note:** This API endpoint is available only in Chatwoot version 4.11.0 and above.




## OpenAPI

````yaml https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/application_swagger.json get /api/v2/accounts/{account_id}/reports/first_response_time_distribution
openapi: 3.1.0
info:
  title: Chatwoot
  description: This is the API documentation for Chatwoot server.
  version: 1.1.0
  termsOfService: https://www.chatwoot.com/terms-of-service/
  contact:
    email: hello@chatwoot.com
  license:
    name: MIT License
    url: https://opensource.org/licenses/MIT
servers:
  - url: https://app.chatwoot.com/
security: []
tags:
  - name: Account AgentBots
    description: Account-specific Agent Bots
  - name: Agents
    description: Agent management APIs
  - name: Canned Responses
    description: Pre-defined responses for common queries
  - name: Contacts
    description: Contact management APIs
  - name: Contact Labels
    description: Manage contact labels
  - name: Conversation Assignments
    description: Manage conversation assignments
  - name: Conversation Labels
    description: Manage conversation labels
  - name: Conversations
    description: Conversation management APIs
  - name: Custom Attributes
    description: Custom fields for contacts and conversations
  - name: Custom Filters
    description: Saved filters for conversations
  - name: Inboxes
    description: Communication channels setup
  - name: Integrations
    description: Third-party integrations
  - name: Labels
    description: Account label management APIs
  - name: Messages
    description: Message management APIs
  - name: Profile
    description: User profile APIs
  - name: Reports
    description: Analytics and reporting APIs
  - name: Teams
    description: Team management APIs
  - name: Webhooks
    description: Event notification webhooks
  - name: Automation Rule
    description: Workflow automation rules
  - name: Help Center
    description: Knowledge base management
paths:
  /api/v2/accounts/{account_id}/reports/first_response_time_distribution:
    parameters:
      - $ref: '#/components/parameters/account_id'
      - in: query
        name: since
        schema:
          type: string
        description: The timestamp from where report should start (Unix timestamp).
      - in: query
        name: until
        schema:
          type: string
        description: The timestamp from where report should stop (Unix timestamp).
    get:
      tags:
        - Reports
      summary: Get first response time distribution by channel
      description: >
        Get the distribution of first response times grouped by channel type.

        Returns conversation counts in different time buckets (0-1h, 1-4h, 4-8h,
        8-24h, 24h+) for each channel type.


        **Note:** This API endpoint is available only in Chatwoot version 4.11.0
        and above.
      operationId: get-first-response-time-distribution
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/first_response_time_distribution'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/bad_request_error'
      security:
        - userApiKey: []
components:
  parameters:
    account_id:
      in: path
      name: account_id
      schema:
        type: integer
      required: true
      description: The numeric ID of the account
  schemas:
    first_response_time_distribution:
      type: object
      description: >-
        First response time distribution report grouped by channel type. Shows
        the count of conversations with first response times in different time
        buckets.
      additionalProperties:
        type: object
        description: >-
          First response time distribution for a specific channel type (e.g.,
          Channel::WebWidget, Channel::Api)
        properties:
          0-1h:
            type: number
            description: Number of conversations with first response time less than 1 hour
          1-4h:
            type: number
            description: Number of conversations with first response time between 1-4 hours
          4-8h:
            type: number
            description: Number of conversations with first response time between 4-8 hours
          8-24h:
            type: number
            description: >-
              Number of conversations with first response time between 8-24
              hours
          24h+:
            type: number
            description: >-
              Number of conversations with first response time greater than 24
              hours
      example:
        Channel::WebWidget:
          0-1h: 150
          1-4h: 80
          4-8h: 45
          8-24h: 30
          24h+: 15
        Channel::Api:
          0-1h: 75
          1-4h: 40
          4-8h: 20
          8-24h: 10
          24h+: 5
    bad_request_error:
      title: data
      type: object
      properties:
        description:
          type: string
        errors:
          type: array
          items:
            $ref: '#/components/schemas/request_error'
    request_error:
      type: object
      properties:
        field:
          type: string
        message:
          type: string
        code:
          type: string
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: >-
        This token can be obtained by visiting the profile page or via rails
        console. Provides access to  endpoints based on the user permissions
        levels. This token can be saved by an external system when user is
        created via API, to perform activities on behalf of the user.

````