> ## Documentation Index > Fetch the complete documentation index at: https://developers.chatwoot.com/llms.txt > Use this file to discover all available pages before exploring further. # Get first response time distribution by channel > Get the distribution of first response times grouped by channel type. Returns conversation counts in different time buckets (0-1h, 1-4h, 4-8h, 8-24h, 24h+) for each channel type. **Note:** This API endpoint is available only in Chatwoot version 4.11.0 and above. ## OpenAPI ````yaml https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/application_swagger.json get /api/v2/accounts/{account_id}/reports/first_response_time_distribution openapi: 3.1.0 info: title: Chatwoot description: This is the API documentation for Chatwoot server. version: 1.1.0 termsOfService: https://www.chatwoot.com/terms-of-service/ contact: email: hello@chatwoot.com license: name: MIT License url: https://opensource.org/licenses/MIT servers: - url: https://app.chatwoot.com/ security: [] tags: - name: Account AgentBots description: Account-specific Agent Bots - name: Agents description: Agent management APIs - name: Campaigns description: >- Create, schedule, and manage campaigns. Requires an account administrator and API access enabled for the account. - name: Canned Responses description: Pre-defined responses for common queries - name: Contacts description: Contact management APIs - name: Contact Labels description: Manage contact labels - name: Conversation Assignments description: Manage conversation assignments - name: Conversation Labels description: Manage conversation labels - name: Conversations description: Conversation management APIs - name: Custom Attributes description: Custom fields for contacts and conversations - name: Custom Filters description: Saved filters for conversations - name: Inboxes description: Communication channels setup - name: Integrations description: Third-party integrations - name: Labels description: Account label management APIs - name: Messages description: Message management APIs - name: Profile description: User profile APIs - name: Reports description: Analytics and reporting APIs - name: Teams description: Team management APIs - name: Webhooks description: Event notification webhooks - name: Automation Rule description: Workflow automation rules - name: Help Center description: Knowledge base management paths: /api/v2/accounts/{account_id}/reports/first_response_time_distribution: parameters: - $ref: '#/components/parameters/account_id' - in: query name: since schema: type: string description: The timestamp from where report should start (Unix timestamp). - in: query name: until schema: type: string description: The timestamp from where report should stop (Unix timestamp). get: tags: - Reports summary: Get first response time distribution by channel description: > Get the distribution of first response times grouped by channel type. Returns conversation counts in different time buckets (0-1h, 1-4h, 4-8h, 8-24h, 24h+) for each channel type. **Note:** This API endpoint is available only in Chatwoot version 4.11.0 and above. operationId: get-first-response-time-distribution responses: '200': description: Success content: application/json: schema: $ref: '#/components/schemas/first_response_time_distribution' '403': description: Access denied content: application/json: schema: $ref: '#/components/schemas/bad_request_error' security: - userBearerAuth: [] - userApiKey: [] components: parameters: account_id: in: path name: account_id schema: type: integer required: true description: The numeric ID of the account schemas: first_response_time_distribution: type: object description: >- First response time distribution report grouped by channel type. Shows the count of conversations with first response times in different time buckets. additionalProperties: type: object description: >- First response time distribution for a specific channel type (e.g., Channel::WebWidget, Channel::Api) properties: 0-1h: type: number description: Number of conversations with first response time less than 1 hour 1-4h: type: number description: Number of conversations with first response time between 1-4 hours 4-8h: type: number description: Number of conversations with first response time between 4-8 hours 8-24h: type: number description: >- Number of conversations with first response time between 8-24 hours 24h+: type: number description: >- Number of conversations with first response time greater than 24 hours example: Channel::WebWidget: 0-1h: 150 1-4h: 80 4-8h: 45 8-24h: 30 24h+: 15 Channel::Api: 0-1h: 75 1-4h: 40 4-8h: 20 8-24h: 10 24h+: 5 bad_request_error: title: data type: object properties: description: type: string errors: type: array items: $ref: '#/components/schemas/request_error' request_error: type: object properties: field: type: string message: type: string code: type: string securitySchemes: userBearerAuth: type: http scheme: bearer description: >- Authenticate with `Authorization: Bearer ` using a user API token from **Profile Settings**. Available in Chatwoot `v4.19.0` and later. userApiKey: type: apiKey in: header name: api_access_token description: >- Find your API token in **Profile Settings**. The `api_access_token` header remains supported, but will be deprecated in a future release. For new integrations, use Bearer authentication. ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.