GET
/
api
/
v1
/
accounts
/
{account_id}
/
conversations
Conversations List
curl --request GET \
  --url https://app.chatwoot.com/api/v1/accounts/{account_id}/conversations \
  --header 'api_access_token: <api-key>'
{
  "data": {
    "meta": {
      "mine_count": 123,
      "unassigned_count": 123,
      "assigned_count": 123,
      "all_count": 123
    },
    "payload": [
      {
        "id": 123,
        "messages": [
          {
            "id": 123,
            "content": "<string>",
            "account_id": 123,
            "inbox_id": 123,
            "conversation_id": 123,
            "message_type": 0,
            "created_at": 123,
            "updated_at": 123,
            "private": true,
            "status": "sent",
            "source_id": "<string>",
            "content_type": "text",
            "content_attributes": {},
            "sender_type": "contact",
            "sender_id": 123,
            "external_source_ids": {},
            "additional_attributes": {},
            "processed_message_content": "<string>",
            "sentiment": {},
            "conversation": {},
            "attachment": {},
            "sender": {}
          }
        ],
        "account_id": 123,
        "uuid": "<string>",
        "additional_attributes": {},
        "agent_last_seen_at": 123,
        "assignee_last_seen_at": 123,
        "can_reply": true,
        "contact_last_seen_at": 123,
        "custom_attributes": {},
        "inbox_id": 123,
        "labels": [
          "<string>"
        ],
        "muted": true,
        "snoozed_until": 123,
        "status": "open",
        "created_at": 123,
        "updated_at": 123,
        "timestamp": "<string>",
        "first_reply_created_at": 123,
        "unread_count": 123,
        "last_non_activity_message": {
          "id": 123,
          "content": "<string>",
          "account_id": 123,
          "inbox_id": 123,
          "conversation_id": 123,
          "message_type": 0,
          "created_at": 123,
          "updated_at": 123,
          "private": true,
          "status": "sent",
          "source_id": "<string>",
          "content_type": "text",
          "content_attributes": {},
          "sender_type": "contact",
          "sender_id": 123,
          "external_source_ids": {},
          "additional_attributes": {},
          "processed_message_content": "<string>",
          "sentiment": {},
          "conversation": {},
          "attachment": {},
          "sender": {}
        },
        "last_activity_at": 123,
        "priority": "<string>",
        "waiting_since": 123,
        "sla_policy_id": 123,
        "applied_sla": {},
        "sla_events": [
          {}
        ],
        "meta": {
          "sender": {
            "additional_attributes": {},
            "availability_status": "<string>",
            "email": "<string>",
            "id": 123,
            "name": "<string>",
            "phone_number": "<string>",
            "blocked": true,
            "identifier": "<string>",
            "thumbnail": "<string>",
            "custom_attributes": {},
            "last_activity_at": 123,
            "created_at": 123
          },
          "channel": "<string>",
          "assignee": {
            "id": 123,
            "access_token": "<string>",
            "account_id": 123,
            "available_name": "<string>",
            "avatar_url": "<string>",
            "confirmed": true,
            "display_name": "<string>",
            "message_signature": "<string>",
            "email": "<string>",
            "hmac_identifier": "<string>",
            "inviter_id": 123,
            "name": "<string>",
            "provider": "<string>",
            "pubsub_token": "<string>",
            "role": "agent",
            "ui_settings": {},
            "uid": "<string>",
            "type": "<string>",
            "custom_attributes": {},
            "accounts": [
              {
                "id": 123,
                "name": "<string>",
                "status": "<string>",
                "active_at": "2023-11-07T05:31:56Z",
                "role": "administrator",
                "permissions": [
                  "<string>"
                ],
                "availability": "<string>",
                "availability_status": "<string>",
                "auto_offline": true,
                "custom_role_id": 123,
                "custom_role": {}
              }
            ]
          },
          "hmac_verified": true
        }
      }
    ]
  }
}

Authorizations

​
api_access_token
string
header
required

This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.

Path Parameters

​
account_id
integer
required

The numeric ID of the account

Query Parameters

​
assignee_type
enum<string>
default:all

Filter conversations by assignee type.

Available options:
me,
unassigned,
all,
assigned
​
status
enum<string>
default:open

Filter by conversation status.

Available options:
all,
open,
resolved,
pending,
snoozed
​
q
string

Filters conversations with messages containing the search term

​
inbox_id
integer
​
team_id
integer
​
labels
string[]
​
page
integer
default:1

paginate through conversations

Response

Success

The response is of type object.