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The Chatwoot CLI ships with an agent skill — a small instruction file that teaches AI coding tools (Claude Code, Cursor, Codex, Gemini CLI, and 50+ others) how to use chatwoot correctly. With the skill installed, a prompt like “find conversations tagged refund and assign the unassigned ones to me” runs the right commands, parses JSON properly, and pauses for confirmation before sending customer-visible replies. It can also search help center articles when you explicitly ask for knowledge-base context.

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Install

The skill is published in the chatwoot/cli repository. Use the skills CLI to install it into whichever AI tool you use: 
npx skills add chatwoot/cli
The skills CLI auto-detects the coding agents you have installed and offers to install the skill into each. Add --global (or -g) to install the skill once for every project: 
npx skills add chatwoot/cli --global
The skill activates automatically when you ask the agent to do something Chatwoot-related — “triage my inbox”, “reply to conv 123”, “find conversations tagged refund”, “search the help center for API channel docs”.

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Authenticate the agent

Coding agents run commands non-interactively, so chatwoot auth login has to be run separately. In certain scenarios, agents might be run in a sandbox environment so the API token may not be accessible to them. In this case, you can set the CHATWOOT_API_KEY in your shell or the agent’s environment: 
export CHATWOOT_API_KEY=your_token_here

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What the skill teaches the agent

  • The id-first grammar — chatwoot conv 123 reply "..." instead of guessing flag layouts.
  • The output contract — parse -o json, never the human-readable text format.
  • Help center lookup — use hc articles and hc article when the user asks for help center content, without making it the default step for ordinary triage.
  • Safety rules — reply is customer-visible and irreversible, so the agent shows the full text and asks before sending.
  • Common pitfalls — label replaces rather than appends, --query searches message content (not contacts), assign --agent <name> is a case-insensitive substring match, list endpoints paginate.
  • Composable patterns — -q | xargs for bulk operations, jq chaining for lookups, and chatwoot api for authenticated raw API reads when no first-class command exists.
The full skill source lives at chatwoot/cli/skills/chatwoot-cli read it directly to see exactly what behavior is shaped.

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Example prompts

Once the skill is installed, prompts like these work without further setup:
  • “What’s in my open inbox today? Group by priority.”
  • “Find conversations tagged refund that have been pending for more than 48 hours and assign them to Alice.”
  • “Read the last five messages on conv 412 and draft a reply — show it to me before sending.”
  • “Search the help center for API channel setup docs.”
  • “Resolve every open conversation tagged spam.”
The agent composes chatwoot commands, parses JSON, and stops to confirm before any write that affects customers. For raw API calls, agents should check the application Swagger first: application_swagger.json.

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Remove the skill

npx skills remove chatwoot-cli                    # all agents
npx skills remove chatwoot-cli --agent claude-code  # one agent