Reports
Get Account reports
Get Account reports for a specific type, metric and date range
GET
Authorizations
This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
Path Parameters
The numeric ID of the account
Query Parameters
The type of metric
Available options:
conversations_count
, incoming_messages_count
, outgoing_messages_count
, avg_first_response_time
, avg_resolution_time
, resolutions_count
Type of report
Available options:
account
, agent
, inbox
, label
, team
The Id of specific object in case of agent/inbox/label
The timestamp from where report should start.
The timestamp from where report should stop.
Response
200
application/json
Success
Array of date based conversation statistics