Common questions and answers about self-hosted Chatwoot installation, support, and best practices
Channel Type | Response Expectations | Query Types |
---|---|---|
Chat Widget | Real-time responses based on online agent availability. Cloud customers can use the in-product Support option for priority resolutions. Email follow-ups in 2 Business Days or per SLA | Business Enquiries, Premium Support |
Responses in 2 Business Days or as per SLA | Business Enquiries, Premium Support | |
Github | Responses in 5 Business Days or per SLA | Developer Support, Product Support, Premium Support |
Discord | Community Support Based on availability. Contributors support based on availability | Developer Support, Product Support, Premium Support |
#intro
, #general
.Community Edition
of Chatwoot, you can customise the branding by modifying the source code.
In Enterprise Edition
of Chatwoot, Custom Branding is available as a premium feature as a part of the paid plans.
Enterprise
edition of Chatwoot, you must adhere to the Enterprise License. Additionally, distributing or selling the enterprise
edition of Chatwoot requires a valid Chatwoot Enterprise subscription with the correct number of user seats.
The Community edition of Chatwoot comes under an MIT License, which lets you use the software without any restrictions. This also allows you to build and resell derivatives of Chatwoot Community edition. For the Community edition, the team trusts the users to use the software fairly and encourages the following use cases: