Chatwoot lets you identify the user’s location by geocoding the IP address. For IP Address geocoding, we support MaxmindDB services. This lookup provides methods for geocoding IP addresses without calling a remote API every time. You can follow the steps below to set up your self-hosted instance with the geocoding.

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Step 1: Create MaxmindDB Account

Create an account at MaxmindDB and create an API key.

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Step 2: Add Environment Variables

Add the following environment variables. 
IP_LOOKUP_API_KEY=your-api-key
With this step, Chatwoot would automatically download the MaxmindDB downloadable databases and cache it locally.

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Step 3: Enable IP Lookup

Enable IP Lookup on your account. You can do this in two ways.

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Method 1: Via Superadmin Console UI

Log into the super admin and select accounts. Select your account, click edit, and toggle the ip_lookup feature.

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Method 2: Via Rails Console

RAILS_ENV=production bundle exec rails console

account_id = 1 // Please fill your account id instead of 1
account = Account.find(account_id)
account.enable_features('ip_lookup')
account.save!