None of your customer data is ever transmitted by Chatwoot installation. The telemetry data collected by our products are purely usage statistics of various software features.
Our software onboarding screens may contain optional forms to subscribe to our product newsletters or a callback request. These inputs are completely optional and the user preferences updated in these onboarding steps are completely adhered to.
Chatwoot sends anonymised metadata to our telemetry instance at a defined interval. The following list contains the various attributes in this metadata.
Aggregated number various data models like users, accounts, labels, canned responses etc.
How is the data collected and how will it be processed
The telemetry data is stored securely on Chatwoot systems, with appropriate encryptions and access controls in place.The self-hosted installation interacts with the URLs (hub.chatwoot.com, hub.2.chatwoot.com) every day. Both the URLs are hosted and owned by Chatwoot. The data collected from the individual installations would follow our privacy policy.