This document helps you to configure Cloudfront as the asset host for Chatwoot. If you have a high traffic website, we would recommend setting up a CDN for Chatwoot.

​
Configure a Cloudfront distribution

Step 1: Create a Cloudfront distribution.

Step 2: Select “Web” as delivery method for your content.

Step 3: Configure the Origin Settings as the following.

  • Provide your Chatwoot Installation URL under Origin Domain Name.
  • Select “Origin Protocol Policy” as Match Viewer.

Step 4: Configure Cache behaviour.

  • Configure Allowed HTTP methods to use GET, HEAD, OPTIONS.
  • Configure Cache and origin request settings to use Use legacy cache settings.
  • Select Whitelist for Cache Based on Selected Request Headers.
  • Add the following headers to the Whitelist Headers.
    • Access-Control-Request-Headers
    • Access-Control-Request-Method
    • Origin
  • Set the Response headers policy to CORS-With-Preflight

Step 5: Click on Create Distribution. You will be able to see the distribution as shown below. Use the Domain name listed in the details as the ASSET_CDN_HOST in Chatwoot.

​
Add ASSET_CDN_HOST in Chatwoot

Your Cloudfront URL will be of the format <distribution>.cloudfront.net.

Set

ASSET_CDN_HOST=<distribution>.cloudfront.net

in the environment variables.

​
Benefits of Using CDN

Using a CDN provides several benefits for your Chatwoot installation:

  1. Faster Asset Loading: Assets are served from edge locations closer to users
  2. Reduced Server Load: Static assets are served from CDN, reducing load on your application server
  3. Better User Experience: Faster page load times improve user experience
  4. Global Availability: Assets are cached globally for users worldwide
  5. Bandwidth Savings: Reduces bandwidth usage on your origin server

​
Troubleshooting

​
CORS Issues

If you encounter CORS issues after setting up CloudFront:

  1. Ensure the CORS headers are properly configured in CloudFront
  2. Verify that your CORS_ORIGINS environment variable includes your CDN domain:
CORS_ORIGINS=https://yourdomain.com,https://d1234567890.cloudfront.net

​
Cache Invalidation

To invalidate CloudFront cache after updating assets:

  1. Go to CloudFront console
  2. Select your distribution
  3. Create an invalidation for /* to clear all cached assets

​
SSL Certificate

For custom domain names with CloudFront:

  1. Request an SSL certificate in AWS Certificate Manager (ACM)
  2. Configure the certificate in your CloudFront distribution
  3. Update your DNS to point to the CloudFront distribution

SSL certificates for CloudFront must be requested in the US East (N. Virginia) region regardless of where your distribution is located.