Datadog requires an agent running on the host machine to which the tracing library can send data. Chatwoot ruby code contains the tracing library, but you need to configure the agent in your host machine/docker environment for the integration to work.Enable Datadog in chatwoot by configuring the trace agent url.
# to run in your local machine binding to port 8126# replace <dd API key> and dd_site as requireddocker run -d --name dd-agent -v /var/run/docker.sock:/var/run/docker.sock:ro -v /proc/:/host/proc/:ro -v /sys/fs/cgroup/:/host/sys/fs/cgroup:ro -p 8126:8126 -e DD_API_KEY=<dd api key> -e DD_SITE="datadoghq.com" gcr.io/datadoghq/agent:7
Refer Datadog documentation to install the agent in specific environments like Ubuntu, Docker, kubernetes etc.