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Configure Email Channel

Email channels require conversation continuity configured

  1. Enable channel_email (Login to rails console and execute the following)
account = Account.find(1)
account.enabled_features // This would list enabled features.
account.enable_features('channel_email')
account.save!
  1. Now head over to inboxes page and create an email inbox with the support email as care@your-domain.com
  2. Now Add Agents who can have access to the email channel box.
  3. Now you will get the email channel box address in the last step.
  4. Now create a forward rule in your care@your-domain.com inbox to forward emails to the address obtained at inbox creation step.
  5. You should be able to receive emails in your newly created email inbox in chatwoot.

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Sendgrid

You can send out emails only from a verified email address in SendGrid. For sending emails from wildcard domain, do verification at domain level instead of individual email.

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Testing On Local

You can visit http://localhost:3000/rails/conductor/action_mailbox/inbound_emails/new to send inbound mails from local to chatwoot inbox.